This Shipping Policy governs how Furniture & Then Some manages the shipment of orders placed through our e-commerce platform. By placing an order, you agree to the terms outlined below.

1. Order Processing Time:

Please allow up to 2 business days for order processing before your item(s) are shipped out. Our team will work diligently to prepare and package your order with care. Business days exclude weekends and public holidays.

2. Shipping Methods:

We offer various shipping methods to accommodate your needs. Estimated delivery times are based on normal circumstances and may be subject to unexpected delays beyond our control, including but not limited to carrier disruptions, weather conditions, or other unforeseen events.

3. Order Tracking:

Once your order has been processed and shipped, you will receive a shipping confirmation email containing a tracking number and instructions on how to track your package.

4. Shipping Costs:

We currently offer free shipping on all orders. However, this is subject to change for certain items in the future. Any changes to shipping costs will be communicated to you during the checkout process, allowing you to review and confirm the total cost before completing your order.

5. International Shipping:

We currently do not offer international shipping. We apologize for any inconvenience this may cause.

6. Shipping Address:

Please ensure that the shipping address provided during checkout is accurate and complete. We are not responsible for delays, delivery issues, or misdirected packages resulting from incorrect or incomplete addresses. If you need to update or change your shipping address after placing an order, please contact our customer support as soon as possible. Address changes may not be possible once the order has been processed and shipped.

7. Delivery Issues:

While we strive to provide a seamless shipping experience, unforeseen circumstances or logistical challenges may cause delays. If you encounter any problems with the delivery of your order, please contact our customer support for assistance.

8. Return Policy and Restocking Fee:

If you wish to return an item, you must notify us within 14 days of receipt. Returned items must be in their original condition and packaging. Customers are responsible for return shipping costs. A restocking fee of 15% will also be deducted from your refund unless the return is due to a defect or error on our part. We encourage you to review our full return policy for detailed information.

9. Damaged or Defective Items:

If your order arrives damaged or defective, you must notify us within 5 days of delivery. Please provide photos of the damage or defect and retain all packaging materials. We will arrange for a replacement or refund as appropriate, at no additional cost to you. Failure to report damages or defects within this timeframe may result in the denial of a refund or replacement.

10. Non-Returnable Items:

Certain items are not eligible for return, including but not limited to clearance items, custom-made furniture, or items marked as non-returnable at the time of purchase. Please review the product description carefully before making a purchase.

11. Cancellations:

Orders may be cancelled within 24 hours after placement. After this period, cancellations may not be possible if the order has already been processed. Please contact our customer support as soon as possible if you wish to cancel an order.

12. Force Majeure:

We are not liable for any failure or delay in delivery due to circumstances beyond our reasonable control, including but not limited to natural disasters, war, pandemics, strikes, or other unforeseen events. In such cases, we will make reasonable efforts to notify you and work with you to find an appropriate solution.

13. Governing Law and Arbitration:

  • This policy shall be governed by and construed in accordance with the laws of the State of Texas, without regard to its conflict of laws principles. Any disputes arising from or relating to this policy, including disputes regarding the validity, interpretation, or enforcement of this policy, shall be resolved through binding arbitration.
  • By agreeing to arbitration, you acknowledge that you are waiving the right to a trial by jury and the right to participate in a class action or other representative proceeding.

14. Changes to this Policy:

We reserve the right to update or modify this Shipping Policy at any time. Changes will be effective immediately upon posting on our website. It is your responsibility to review this policy periodically to ensure you are aware of any changes.

15. Questions and Assistance:

If you have any questions or need further assistance regarding our shipping policy, order status, or any other related inquiries, please contact our customer support team via info@furnitureandthensome.com. We are here to help and provide you with the best possible service.

Thank you for choosing Furniture & Then Some for your furniture needs.